Specify the parties involved in the agreement. Provide the full names and contact information of each company or person involved. If one of the parties is identified by a different name in the document (for example. B an abbreviation for the name of the company or a party name, for example. B ”Customer”), insert this name in parentheses after the company name. We know that you don`t have time to slow down in the event of a technical malfunction. If you rely on AV and IT systems to keep your business or organization running smoothly, the last thing you need to do is solve maintenance issues. That`s why we offer Service Level Agreements (SLAs). For continuous equipment and AV service, we have detailed and flexible plans to avoid frustrating troubleshooting headaches and transfer full responsibility for maintenance to us. Provide information about who is responsible for obtaining the necessary permits, permits, insurance, or meeting other conditions prior to service. Include pre-maintenance construction requirements, e.B.

location and current of outlets required for AV equipment. Specify all the service guarantees offered by the AV provider and get the best possible return on investment for your equipment with our AV service level agreements. Contact us today for more details. Audiovisual systems are an investment. Protect this investment and enjoy absolute security. Our service contracts allow you to resolve maintenance issues, receive training, make urgent care requests, extend the life of your equipment, and limit productivity downtime. Write additional sections to reflect all other terms of use. This may include information about how services are billed, termination procedures, renewal procedures, and how disputes are handled. It may also include information on portability (the ability of the new company to pursue the agreement in the event of a acquisition of a party) and breach of contract. Most agreements and contracts include a ”force majeure clause” that states that neither party will be penalized if they are unable to fulfill their responsibilities due to weather, natural disasters, riots, war, or other uncontrollable events. Provide a signature area for each party to sign and date the agreement. Print the name, title and company of each signer under the signature.

Once you`ve signed an SLA, you`ll have instant access to our full-service AV integration team. Benefits and services: Keep in mind that unsigned agreements may not be valid in court. Audiovisual services are those that include public address systems, loudspeakers, cameras, videoconferencing equipment, projectors and other similar devices. Companies or individuals may enter into agreements with audiovisual suppliers for the permanent purchase and installation, temporary rental and operation or maintenance of audiovisual equipment. Written agreements are important because they define the duties and responsibilities of both parties, as well as the consequences of non-compliance with those responsibilities. In the event of a conflict, the service contract can be used to reach an agreement in arbitration or as evidence in a court case. Specify the specific project to which the agreement applies. List all audiovisual equipment purchased, rented or maintained. Specify the start and end dates of the project. Specify the location where the project will run. Specify the agreed costs.

Exceptional service has been at the center of our concerns since our opening in 2000. For all of us in the DRI team, your customer`s satisfaction is paramount. From broadcasters to medical facilities, we integrate audiovisual and broadcast systems into your space to meet your specific application. In addition to ongoing support for questions or resources and a full 1-year warranty on our treatment, which we offer automatically, we consider our SLAs to be the next step in customer service. Maggie Worth has over 18 years of experience in marketing and business management. She has trained in resume, fiction and web writing, and has written manuals, resumes, professional and technical papers, advertising texts, video scripts, and articles for lifestyle magazines. She is the Director of Marketing Communications Strategy and Special Projects for a university. .